Step 3: Door-to-Door Delivery

Your vehicle is on its way. Here's what to expect when it arrives and how to make sure everything goes smoothly.

Back to Home

How Long Does Transit Take?

Transit times vary by distance and route. Here are general estimates:

These are business day estimates. Weekends, holidays, weather events, and busy seasons can add time. If you're working with a hard deadline, let us know when you request your quote — we'll advise on the best options.

Don't book a one-way flight the day your car is scheduled to arrive. Build in a buffer of at least 1–2 days. Transit times are estimates, not guarantees. Carriers run multi-stop routes and real-world factors like traffic and weather play a role.

How Do I Track My Vehicle?

Once your carrier is confirmed, you'll have their direct contact info. The most reliable way to get a status update is a quick call or text to the driver — they're the ones behind the wheel and can tell you exactly where they are.

We're also always available. If you can't reach the driver or want an update routed through us, just give us a call and we'll track them down for you.

Delivery notification: Just like pickup, the carrier will call you approximately 24 hours before they expect to deliver, and again when they're about an hour away. Make sure someone is available to receive the vehicle and sign the Bill of Lading.

What Happens at Delivery?

Driver calls ~1 hour out

They'll confirm the delivery location and give you an ETA. Make sure someone is ready to receive the vehicle.

Driver unloads your vehicle

The carrier will pull your car off the trailer. You or your designated recipient should be present for this step.

Inspect the vehicle — before you sign anything

Walk around the entire car. Check all four sides, the hood, roof, and trunk. Compare to the pickup condition noted on the original Bill of Lading and to your own photos. Take your time — once you sign, you've accepted the vehicle in its current condition.

Sign the Bill of Lading

If everything looks good, sign and note the delivery date. If there's any damage, note it on the BOL before signing — write it clearly, don't just sign and call later. This is your legal record.

Get your keys and drive

You're done. Your vehicle has arrived. If you have any questions or concerns after delivery, reach out to us — we're here.

What If There's Damage?

First, the good news: damage during auto transport is rare. Our carriers are vetted professionals who move vehicles for a living. But if something does happen:

Important: Damage claims not noted on the Bill of Lading at delivery are significantly harder to pursue after the fact. Take 5 minutes to do a thorough inspection before you sign. It's worth it.

Delivery Questions

Someone needs to be present to inspect the vehicle, sign the Bill of Lading, and accept the keys. It doesn't have to be you personally — a trusted adult works fine. Don't leave the car with a carrier unsigned unless you've made explicit arrangements. The delivery isn't "done" until the BOL is signed.
That's fine — just let us know when you book. We'll coordinate with the carrier to deliver to a commercial address. Make sure the facility knows to expect the vehicle and has someone to receive it and sign the paperwork.
Same solution — you'll meet the driver nearby at an agreed-upon spot (parking lot, open street, etc.). The carrier will work this out with you when they call ahead. It's very common in cities and tight suburban neighborhoods.
If the vehicle was running at pickup and isn't at delivery, note it on the Bill of Lading and contact us immediately. This is uncommon, but it does occasionally happen — a battery can die during a long transit, for example. We'll help you figure out the cause and next steps.
It depends on your payment arrangement. Some orders are fully prepaid; others have a cash-on-delivery (COD) balance due to the carrier at delivery. This will be clearly stated in your order confirmation. If COD is part of your order, the carrier will typically request cash or a cashier's check — confirm with us in advance so you're prepared.